Fix-it library
Something not working? Find the fix.
One problem per page: what causes it, the steps that fix it, and who to contact when nothing works. Every code and step is checked against the official source.
Data
- Airtel Data Not Working? Check *323#, Then Fix the APNYour Airtel bundle shows as active but nothing loads. Find out if it's social-only or night data, then fix the APN, 4G setting, NIN bar or outage step...
Airtime
- Airtime not received after debit: 4 causes and how to fix eachDebited but no airtime? Find out if it's pending, a wrong digit, the wrong network or an old loan eating your top-up, and who to contact first to get...
Electricity
- AEDC Token Not Loading? 6 Causes and the Fix for EachMeter says Reject or Used? Work through six causes, from a mistyped digit to the KCT update, with the exact steps and AEDC contact lines for each.
- Electricity Token Not Received? IKEDC, AEDC Retrieval and RefundsPaid for light and no 20-digit token came? Check the receipt, requery, ask IKEDC or AEDC to resend it, or claim a refund, then take it to NERC after 1...
TV subscriptions
- DStv Error Codes E16, E30, E48-32: What Each Means and the FixE16 after paying, E30 that won't move, or E48-32 in the rain? Here is what each DStv code means and the official way to clear it, step by step.
- GOtv E16 Error: How to Clear It in 15 Minutes on *288# or MyGOtvGOtv E16 means your decoder can't see a fully paid subscription. Dial *288#, choose 5 (Fix errors), then 1 for E16, and wait about 15 minutes. The six...
- GOtv No Signal? Do the 75% Signal Test, Then Fix the AntennaYour GOtv shows no signal or E48-32. Read one number in Information Central, then fix the antenna, cable or scan in the right order, before you pay an...
Money & payments
- Debited but Not Received? Pending vs Failed, CBN Refund TimesYou were debited, but the data, airtime, token or PIN never came. The word on your receipt tells you whether to wait, check your wallet, or take your...
Phones & internet
- USSD Code Not Working? Fix 'Invalid MMI Code' on *312# and *323#"Connection problem or invalid MMI code" usually means the wrong SIM or an old code. Here's how to spot your cause, from signal to NIN barring, and fi...