Ikeja Electric Band A Compensation: 6 Feeders Got 0 Hours

No, the Ikeja Electric Band A apology for the October blackout doesn't put money back in your pocket on its own. Six feeders got zero hours. Four more fell short of the 20-hour daily minimum. Anything you're owed comes as NERC credit units on your meter, not cash, and two dark days won't push your feeder down to Band B either.

Supply failed on Sunday 25 and Monday 26 October, and Ikeja Electric posted its apology notice a day later. Everything below is as at 28 October 2026.

Band A carries the highest rate per unit of any band, so missed hours sting: you've paid for nearly a full day of supply and spent it in the dark with a torch.

Which Ikeja Electric Band A feeders went dark

Shomolu got the worst.

If you live there, you already know. Five of the dead feeders hang off the Magodo injection substation, where Ikeja Electric was swapping out panels while you waited for light that never came on. They are Magodo Emanuel Keshi, Shangisha, Owulade, Bashiru and CMD. Over in Ikeja, the sixth feeder, Orgba TCN-MTN, went off after a fault on its high-voltage line and stayed off for both days. If your fridge went quiet on Sunday while the generator next door hummed straight through to Monday night, your street is likely on one of these.

Four other feeders got some light. Not enough, though. PTC Awuse in Ikeja came closest, averaging 19 hours across the two days, which is short of the Band A promise but still comfortably above the line that matters most for compensation. Alimosho Okunola in Akowonjo managed 17.75. PTC Medical, also in Ikeja, averaged 17.27. Oworo Anthony in Shomolu had a terrible Sunday, and even a much better Monday couldn't pull its two-day average higher than 12.85 hours.

Only Awuse stayed above 18. Hold on to that number.

Beyond the panel work, Ikeja Electric also blamed line faults, an unstable national grid and the limits of its own transformers, which is a long way of saying the whole chain struggled at once. And this isn't a one-off. It's the third Band A apology in under a month. First came a shortfall at the turn of the month, then reduced supply in mid-October that the DisCo put down to low grid allocation. Write down every date your feeder shows up on one of these lists. You'll need them when you complain.

Credit units, not cash

An apology decides nothing. NERC's rules do.

NERC judges your feeder on its average daily supply across a period, usually a month, rather than on one rough weekend, and 18 hours is where it splits customers into two kinds of compensation. A feeder that averages at least 18 hours but still misses the minimum is handled under the existing compensation framework. Below 18, NERC has acted by special order. Its directive for February and March this year gave homes and small shops on non-maximum-demand accounts credit worth 20% of their feeder's approved February energy cap. Those feeders also kept their Band A status.

On a prepaid meter the credit arrives as a token of free units, while postpaid customers see an adjustment on the next bill. Ikeja Electric can't use it to clear a debt on your account, and it must tell you in plain terms what the credit is worth and which period it covers. There's more on how Band A compensation works if you want the long version.

Okunola shows why. It sat under 18 hours on Sunday. Monday barely cleared it. Run a whole October like that and the feeder lands in the lower bracket, the one NERC handled by special order earlier in the year. A few good weeks could still save it.

Downgrades work the same way. You won't be moved for one bad weekend. A 2024 rule paired a full week below the Band A minimum with extra compensation and a drop to a lower band. This year's directive went the other way and kept struggling feeders where they were. Even a move to Band B would mean paying less per unit, not more.

Checking your feeder and making a claim

Get your meter number. On a phone, the whole check takes a few minutes.

1. Find your feeder and band on your vending receipt or postpaid bill, or check which band your Ikeja Electric feeder is on.
2. Compare it with the lists above.
3. Open the Band A Compensation Portal and enter your meter number.
4. If the result looks wrong, call customer care on 0201-7000-250 and ask for a complaint reference number. Busy? Try 0201-227-2940.
5. If the DisCo still doesn't sort it out, take that reference to the NERC Forum office for your area.

For a paper trail, email customercare@ikejaelectric.com and put your meter number, feeder name and outage dates in the first line.

You still need units meanwhile. On AidaPay you can buy an Ikeja Electric token from ₦500. Each purchase earns 0.2% cashback. Single tokens go up to ₦100,000. Once October is over, go back to the portal with your meter number, see where your feeder's monthly average landed, and call customer care if the credit you expected isn't there.

Frequently asked questions

Published 30 October 2026. Prices and codes change - if you spot one that has moved, tell us and we will fix it.