IBEDC MAP Refund Portal: Check Tokens by Meter Number, No Login

Your IBEDC MAP refund comes back as electricity, not cash, if you bought your meter through the Meter Asset Provider (MAP) scheme. Enter your meter number on ibedc.com/map-refund, tap Get Token and load the tokens oldest first. Until the end of February 2027, prepaid meters should get two refund tokens a month.

No login. No password either. The portal asks for one thing, your meter number, and the tokens it gives you do nothing until you type them into the meter yourself.

Was your meter a MAP meter or a free one?

Refunds only cover meters a customer paid for upfront through a Meter Asset Provider. You'd have applied on msms.ibedc.com or paid into a regional MAP account, sent your receipt, and then waited for an installer to come and fit the meter.

Free meters don't count.

A household that got one through a federal rollout paid nothing for it, so IBEDC has nothing to pay back, however long ago the crew fitted it. Same story for a meter you bought outside the scheme, say from a market seller or through a landlord's private deal.

Not sure which kind you have? Think back to how the meter arrived. If you filled a form, paid a set sum and waited for an installer, you most likely went through MAP. A crew that fitted it without asking for money most likely gave you a free one. Either way, the portal result settles it.

Your paperwork backs it up, so dig out three things before you start: your bank transfer receipt, your MAP application reference and a rough installation date. They can save you days of back and forth with customer care if the portal comes up empty.

One warning. Never pay a staff member or agent to process a meter, because if you hand cash to a middleman, IBEDC may hold no record of your payment at all.

How to check your IBEDC MAP refund and load the tokens

The refund portal is a single page. It has one box for your meter or account number and a "Get Token" button. Under them sits a warning to load tokens in ascending order, earliest issue date first.

1. Copy your meter number from the meter's front panel or an old token receipt.
2. Open ibedc.com/map-refund and type the number into the box.
3. Tap "Get Token".
4. Write down every token on the list, with its issue date. Take a screenshot of the whole list too, because a complaint will need it.
5. Type the token with the oldest issue date into your meter first.
6. Wait for the meter to accept it, then note the credit balance before you load the next one.

Sharing a meter with other tenants in a compound? Pick one person to load the refund tokens. Two people typing codes from the same list on different days can easily get them out of order.

Do you need an account or password?

No. You don't create an account, and nobody should ask for your password or BVN to show your tokens. If a page or a caller wants more than your meter number, close it and go straight to ibedc.com/map-refund.

You can also check your IBEDC meter refund by meter number with our free checker. Type in your meter number and you'll get each token with its issue date, amount, balance and 20-digit code, oldest first.

MAP refund status: what each portal result means

Every result points to a next step. Match yours against this table.

Refund status: what it means and your next step

Our checker gives "Verified, nothing yet" and "Not found" as separate results. On the IBEDC portal itself, you simply get tokens or no tokens.

What did NERC's March 2026 order change?

On 27 February 2026, NERC signed an amended refund order. Every DisCo got 12 months from 1 March 2026 to clear meter refund arrears. These are the rules that matter to you.

Main rules in Order No: NERC/2026/025, as at 28 October 2026

In plain terms, IBEDC puts the full meter cost on your account once the meter goes live. Then it pays that sum back a slice at a time. Until the end of February 2027, you should get the normal slice plus a second token that clears what IBEDC already owed you.

Old debts can't swallow it. IBEDC can't hold back your refund to settle money it says you owe from before. That matters if an unpaid bill from years ago still sits on your account. DisCos also send NERC monthly reports on refund values, so a DisCo that stops issuing tokens shows up in its own numbers.

How much comes back each month?

IBEDC publishes no per-customer figure. Go by the tokens the portal gives against your meter number.

Here's a worked example, for illustration only. Say your meter cost ₦120,000. Spread over 120 months, that's ₦1,000 of energy credit back each month. The catch-up token is extra, and its size depends on how far behind IBEDC was on your account.

Your tariff band sets how many units that monthly credit buys. On a Band A tariff, ₦1,000 buys only a few units, and you can easily miss the bump. So check the portal. Don't just watch the units.

The refund rarely covers a full month of light. For the rest, you can buy an IBEDC prepaid token on AidaPay from ₦5,000, for your own meter or a family member's. On ₦5,000 you get ₦7.50 cashback (0.15%, as at 28 October 2026).

What if a token fails or the list comes back empty?

Rule out order first. Go back to your list, find the earliest token you haven't used, check that you typed all 20 digits with none swapped, and start again from there.

If the error keeps coming, read up on what your meter's token error means before you call anyone. A "Used" message on a token you never entered deserves a complaint.

An empty result usually points to one of two gaps. Either IBEDC doesn't have your meter on its MAP records, or your payment sits on a different account from the meter's own. Both need the same fix: IBEDC has to see your receipt and MAP reference. Customers of other DisCos, including AEDC, follow much the same process, and the guide on how MAP meter refunds work across DisCos covers the differences.

Where do you complain if IBEDC doesn't fix it?

Put every complaint in writing. NERC's complaints procedure expects a DisCo to resolve your complaint within 15 working days, though a complex case can take longer.

For a token you can't retrieve, email customercare@ibedc.com or call the customer care line on +234 (0)700 123 9999. Put your meter number in the subject line, attach the receipt and the portal screenshot, and ask IBEDC to issue the missing tokens to your meter.

1. Email or call IBEDC with your meter number, MAP payment receipt and portal screenshot.
2. Ask for a ticket number and note the date. If a call ends without one, email the same details that day.
3. After 15 working days with no fix, take your ticket and papers to the nearest NERC Consumer Forum office.
4. If the Forum's decision still leaves you short, appeal to NERC's head office.

Keep every ticket number, email and date in one folder on your phone. A customer with dated tickets and receipts has a far easier time at the Forum. From March 2027, once the catch-up year ends, IBEDC should drop back to one refund token a month, due by the 4th. Check the portal after the 4th each month, load what's there, and you'll collect every naira you paid.

Frequently asked questions

Published 29 September 2026, updated 28 October 2026. Prices and codes change - if you spot one that has moved, tell us and we will fix it.