Get in touch with us
We are here, day and night.
Questions about a purchase, a transfer or your account? Talk to a real person on the channel that suits you.
To get help faster
Most problems are about one purchase or one transfer, so the quickest answers come when your first message already has the details we need to find it.
- The phone number or email on your AidaPay account.
- The transaction reference from your history, or the date, time and amount.
- What you bought or where you sent money: the network and number, the meter or decoder number, or the bank account.
- A screenshot of any error message or debit alert, if you have one.
We help with data, airtime, electricity tokens, TV subscriptions, exam PINs, wallet funding, ScanPay transfers and account access. Never share your PIN or password with anyone, including people who say they are from AidaPay.
Quick answers
Most questions are already answered.
Search the same help centre you see in the app: refunds, PIN, wallet funding, ScanPay and more.
Have an account? Log in to open a support ticket about a transaction.